Resources

Every Family Needs
a Place to Turn

When someone you love needs care, it’s easy to feel overwhelmed by the information, decisions, and emotions that come with it. Where do you start? Who can you trust?

At Florence at Home, we believe families should never have to walk this road alone. This page gathers reliable, easy-to-understand resources that can help you stay informed, make decisions with confidence, and find the right support when you need it most.

Every Family Needs a Place to Turn

When someone you love needs care, it’s easy to feel overwhelmed by the information, decisions, and emotions that come with it. Where do you start? Who can you trust?

Every Family Needs a Place to Turn

When someone you love needs care, it’s easy to feel overwhelmed by the information, decisions, and emotions that come with it. Where do you start? Who can you trust?

Aged Care Services & Reforms

→ My Aged Care – Homepage
The government gateway for finding and accessing aged care services.

→ Department of Health and Aged Care – Aged Care Reforms
Stay up to date with current and future aged care reforms.

→ National Seniors Australia
Advocacy, advice, and information for older Australians and their families.

→ Services Australia – Payments for Older Australians
Information on financial supports such as the Age Pension, Carer Payment, and other entitlements.

Falls Prevention

→ Healthdirect – Preventing Falls
Simple advice for staying steady and safe at home.

→ Stay On Your Feet®
Practical programs and tips to reduce falls risk in older people.

Dementia

→ Dementia Australia
Support, education, and resources for people living with dementia and their carers.

→ My Aged Care – Dementia Support
Government information on dementia services and supports.

Advance Care Planning

→ Advance Care Planning Australia
Guides and forms to help you record your wishes for future health care.

→ Health.vic – Advance Care Planning
State-based resources for Victorians, including legal forms.

Carer & Family Support

→ Carer Gateway
Support, respite, and resources for carers and families.

→ Carers Victoria
Practical support, advice, and resources for carers across Victoria.

→ Beyond Blue – Older People
Mental health support and resources tailored for older Australians and their carers.

Your Rights & Decision-Making

→ Charter of Aged Care Rights – ACQSC
Understand your rights when receiving aged care services.

→ Aged Care Quality Standards – ACQSC
The 8 Quality Standards all aged care services must meet.

→ Making a Complaint – ACQSC
How to raise a concern about aged care services.

→ Older Persons Advocacy Network (OPAN)
Free advocacy and support to help older Australians make informed choices.

Palliative & End-of-Life Care

→ Palliative Care Australia
National peak body providing information, resources, and support around palliative and end-of-life care.

→ Palliative Care Victoria
Resources, information, and support specific to palliative care services across Victoria.

→ Better Health Channel – Palliative Care
Clear, Victorian-based information on what palliative care is, who provides it, and how to access services.

→ Healthdirect – End of Life and Palliative Care
Trusted advice on managing symptoms, planning care, and support services for patients and families.

→ CareSearch
Evidence-based palliative care information and resources for patients, families, and health professionals.

→ Advance Care Planning Australia
Guides and forms to help you record your wishes for future health care and end-of-life decisions.

→ Griefline
Free, confidential grief support for individuals and families facing loss, including anticipatory grief during end-of-life care.

Guidance, Care, and Compassion

At Florence at Home, we know that caring for someone you love can feel both rewarding and challenging. These resources are here to guide you, but you don’t have to navigate this journey alone.

If you need support, have questions, or simply want to talk through your options, please reach out. We’re here to walk beside you and your family with compassion, respect, and care.

Aged Care Services & Reforms

→ My Aged Care – Homepage
The government gateway for finding and accessing aged care services.

→ Department of Health and Aged Care – Aged Care Reforms
Stay up to date with current and future aged care reforms.

→ National Seniors Australia
Advocacy, advice, and information for older Australians and their families.

→ Services Australia – Payments for Older Australians
Information on financial supports such as the Age Pension, Carer Payment, and other entitlements.

Falls Prevention

→ Healthdirect – Preventing Falls
Simple advice for staying steady and safe at home.

→ Stay On Your Feet®
Practical programs and tips to reduce falls risk in older people.

Dementia

→ Dementia Australia
Support, education, and resources for people living with dementia and their carers.

→ My Aged Care – Dementia Support
Government information on dementia services and supports.

Advance Care Planning

→ Advance Care Planning Australia
Guides and forms to help you record your wishes for future health care.

→ Health.vic – Advance Care Planning
State-based resources for Victorians, including legal forms.

Carer & Family Support

→ Carer Gateway
Support, respite, and resources for carers and families.

→ Carers Victoria
Practical support, advice, and resources for carers across Victoria.

→ Beyond Blue – Older People
Mental health support and resources tailored for older Australians and their carers.

Your Rights & Decision-Making

→ Charter of Aged Care Rights – ACQSC
Understand your rights when receiving aged care services.

→ Aged Care Quality Standards – ACQSC
The 8 Quality Standards all aged care services must meet.

→ Making a Complaint – ACQSC
How to raise a concern about aged care services.

→ Older Persons Advocacy Network (OPAN)
Free advocacy and support to help older Australians make informed choices.

Palliative & End-of-Life Care

→ Palliative Care Australia
National peak body providing information, resources, and support around palliative and end-of-life care.

→ Palliative Care Victoria
Resources, information, and support specific to palliative care services across Victoria.

→ Better Health Channel – Palliative Care
Clear, Victorian-based information on what palliative care is, who provides it, and how to access services.

→ Healthdirect – End of Life and Palliative Care
Trusted advice on managing symptoms, planning care, and support services for patients and families.

→ CareSearch
Evidence-based palliative care information and resources for patients, families, and health professionals.

→ Advance Care Planning Australia
Guides and forms to help you record your wishes for future health care and end-of-life decisions.

→ Griefline
Free, confidential grief support for individuals and families facing loss, including anticipatory grief during end-of-life care.

Guidance, Care, and Compassion

At Florence at Home, we know that caring for someone you love can feel both rewarding and challenging. These resources are here to guide you, but you don’t have to navigate this journey alone.

If you need support, have questions, or simply want to talk through your options, please reach out. We’re here to walk beside you and your family with compassion, respect, and care.

Our Mission

RN-led in-home aged care, palliative care and end-of-life support delivered at home across Portland and the surrounding districts of South West Victoria.

Our trusted multidisciplinary team provides holistic, personalised and dignified care, helping families keep loved ones safe, comfortable and connected.

Where we Travel

Aged care: within 30 minutes of Portland, Vic

Palliative and end-of-life care: within 1.5–2 hours of Portland, Vic

Get Started

→ In-Home Palliative &
End-of-Life Care

→ In-Home Aged Care

→ GP Referral – secure form

→ How it works

Find us on → Facebook

Trust & Compliance

ABN: 35 139 055 819

AHPRA Registration: NMW0001796044

Indemnity: Professional Indemnity & Public Liability through Vero Insurance (LPS/024932055/37367)

Provider Number: Currently processing

Qualifications: Bachelor of Nursing, Graduate Certificate in Palliative Care. Ongoing study in Geriatric Medicine (Professional Certificate)

→ Privacy Policy

→ Commitment to Care Standards

Start the Conversation

Have questions or need support?
Call us on 0468 387 928 or email office@florenceathome.com.au.

We’ll be here when you need us.

Acknowledgement

We acknowledge the Gunditjmara People as the Traditional Owners of the land on which we live and work in Portland.

We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.

Our Mission

RN-led in-home aged care, palliative care and end-of-life support delivered at home across Portland and the surrounding districts of South West Victoria.

Our trusted multidisciplinary team provides holistic, personalised and dignified care, helping families keep loved ones safe, comfortable and connected.

Where we Travel

Aged care: within 30 minutes of Portland, Vic

Palliative and end-of-life care: within 1.5–2 hours of Portland, Vic

Find us on → Facebook

Acknowledgement

We acknowledge the Gunditjmara People as the Traditional Owners of the land on which we live and work in Portland.

We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.

Start the Conversation

Have questions or need support?
Call us on 0468 387 928 or email office@florenceathome.com.au.

We’ll be here when you need us.

Get Started

→ In-Home Palliative &
End-of-Life Care

→ In-Home Aged Care

→ GP Referral – secure form

→ How it works

Trust & Compliance

ABN: 35 139 055 819

AHPRA Registration: NMW0001796044

Indemnity: Professional Indemnity & Public Liability through Vero Insurance (LPS/024932055/37367)

Provider Number: Currently processing

Qualifications: Bachelor of Nursing, Graduate Certificate in Palliative Care. Ongoing study in Geriatric Medicine (Professional Certificate)

→ Privacy Policy

→ Commitment to Care Standards

Our Mission

RN-led in-home aged care, palliative care and end-of-life support delivered at home across Portland and the surrounding districts of South West Victoria.

Our trusted multidisciplinary team provides holistic, personalised and dignified care, helping families keep loved ones safe, comfortable and connected.

Get Started

→ In-Home Palliative &
End-of-Life Care

→ In-Home Aged Care

→ GP Referral – secure form

→ How it works

Start the Conversation

Have questions or need support?
Call us on 0468 387 928 or email office@florenceathome.com.au.

We’ll be here when you need us.

Find us on → Facebook

Where we Travel

Aged care: within 30 minutes of Portland, Vic

Palliative and end-of-life care: within 1.5–2 hours of Portland, Vic

Trust & Compliance

ABN: 35 139 055 819

AHPRA Registration: NMW0001796044

Indemnity: Professional Indemnity & Public Liability through Vero Insurance (LPS/024932055/37367)

Provider Number: Currently processing

Qualifications: Bachelor of Nursing, Graduate Certificate in Palliative Care. Ongoing study in Geriatric Medicine (Professional Certificate)

→ Privacy Policy

→ Commitment to Care Standards

Acknowledgement

We acknowledge the Gunditjmara People as the Traditional Owners of the land on which we live and work in Portland.

We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.