Case Studies and Testimonials

What Care Looks Like in Everyday Life

Every family’s story is different, and no two journeys with care look the same. That’s why we share both case studies and testimonials — so you can see how support works in real-life situations and also hear directly from families we’ve walked alongside.

Our case studies show how care was tailored to meet each person’s unique needs, while testimonials let clients and families speak in their own words. Together, they paint a clear picture of the difference that compassionate, RN-led care can make at home.

What Care Looks Like in Everyday Life

Every family’s story is different, and no two journeys with care look the same. That’s why we share both case studies and testimonials — so you can see how support works in real-life situations and also hear directly from families we’ve walked alongside.

Our case studies show how care was tailored to meet each person’s unique needs, while testimonials let clients and families speak in their own words. Together, they paint a clear picture of the difference that compassionate, RN-led care can make at home.

Florence At Home

What Care Looks
Like in Everyday Life

Every family’s story is different, and no two journeys with care look the same. That’s why we share both case studies and testimonials — so you can see how support works in real-life situations and also hear directly from families we’ve walked alongside.

Our case studies show how care was tailored to meet each person’s unique needs, while testimonials let clients and families speak in their own words. Together, they paint a clear picture of the difference that compassionate, RN-led care can make at home.

Joan’s Story

Staying Together in the Family Home

Joan is 84 and lives in rural Victoria with her husband. When her memory began to change, her GP suggested residential care. But Joan and her husband couldn’t bear to leave the home they had lived in for over 60 years – the place filled with memories, family, and comfort.

With RN-led, family-centred care through Florence at Home, Joan was able to stay where she felt safest. Her husband received support, her children were included in decisions, and together they avoided an early move into residential care.

→ Read Joan’s full story

Joan, aged 84, lived in rural Victoria and had begun experiencing progressive cognitive changes that left her increasingly dependent on her husband. Although deeply devoted, he was struggling with his own health concerns and was no longer able to assist with her personal care, particularly showering. This placed both of them under significant stress.

Health professionals suggested that residential care may soon be necessary. While well-intentioned, these conversations caused Joan and her husband considerable distress. They expressed, time and again, their wish to remain together in their own home – a place filled with familiarity, belonging, and dignity. They had lived in this home for over 60 years, raising their children there, tending the garden, and knowing every room, step, and doorway. It was more than a building; it was the anchor of their lives and the one place where Joan still felt truly safe.

Their daughter lived overseas and could not visit often, while their son lived locally but worked full-time. Both wanted to be involved but were limited by distance and commitments. Florence at Home ensured both children were included: the daughter joined case discussions via phone or video call and received regular updates, while the son was engaged at times that suited his employment. This inclusive approach reassured the family that their voices were valued and that their parents were supported holistically.

Living in a rural community brought its own difficulties. Accessing specialist geriatric and dementia services meant long waiting times and hours of travel. Respite care, though desperately needed, was tied up in lengthy waiting lists, leaving Joan’s husband without timely relief. Local services were often fragmented and stretched thin, with providers spread across large distances. Social isolation added another layer of strain, as friends and extended family lived far away and could not visit regularly.

Florence at Home was engaged to support this wish. Through RN-led care coordination, Joan received comprehensive support tailored to her needs. The registered nurse role meant clinical expertise guided every step, from linking with the GP, district nursing, occupational therapy, and allied health, to providing direct nursing input. Importantly, her husband was included as a partner in care, supported with education and flexible respite strategies to reduce his burden. The children, too, were considered essential partners, kept informed and involved no matter the distance.

Through this collaborative, RN-led, family-centred model, Joan remained safely at home with her husband. Together they preserved quality of life, independence, and emotional comfort, while avoiding the early move into institutional care.

Joan’s Story

Staying Together in the Family Home

Joan is 84 and lives in rural Victoria with her husband. When her memory began to change, her GP suggested residential care. But Joan and her husband couldn’t bear to leave the home they had lived in for over 60 years – the place filled with memories, family, and comfort.

With RN-led, family-centred care through Florence at Home, Joan was able to stay where she felt safest. Her husband received support, her children were included in decisions, and together they avoided an early move into residential care.

→ Read Joan’s full story

Joan, aged 84, lived in rural Victoria and had begun experiencing progressive cognitive changes that left her increasingly dependent on her husband. Although deeply devoted, he was struggling with his own health concerns and was no longer able to assist with her personal care, particularly showering. This placed both of them under significant stress.

Health professionals suggested that residential care may soon be necessary. While well-intentioned, these conversations caused Joan and her husband considerable distress. They expressed, time and again, their wish to remain together in their own home – a place filled with familiarity, belonging, and dignity. They had lived in this home for over 60 years, raising their children there, tending the garden, and knowing every room, step, and doorway. It was more than a building; it was the anchor of their lives and the one place where Joan still felt truly safe.

Their daughter lived overseas and could not visit often, while their son lived locally but worked full-time. Both wanted to be involved but were limited by distance and commitments. Florence at Home ensured both children were included: the daughter joined case discussions via phone or video call and received regular updates, while the son was engaged at times that suited his employment. This inclusive approach reassured the family that their voices were valued and that their parents were supported holistically.

Living in a rural community brought its own difficulties. Accessing specialist geriatric and dementia services meant long waiting times and hours of travel. Respite care, though desperately needed, was tied up in lengthy waiting lists, leaving Joan’s husband without timely relief. Local services were often fragmented and stretched thin, with providers spread across large distances. Social isolation added another layer of strain, as friends and extended family lived far away and could not visit regularly.

Florence at Home was engaged to support this wish. Through RN-led care coordination, Joan received comprehensive support tailored to her needs. The registered nurse role meant clinical expertise guided every step, from linking with the GP, district nursing, occupational therapy, and allied health, to providing direct nursing input. Importantly, her husband was included as a partner in care, supported with education and flexible respite strategies to reduce his burden. The children, too, were considered essential partners, kept informed and involved no matter the distance.

Through this collaborative, RN-led, family-centred model, Joan remained safely at home with her husband. Together they preserved quality of life, independence, and emotional comfort, while avoiding the early move into institutional care.

Bill's Story

Respecting Independence Until the End

At 95, Bill had just lost his wife of 70 years. His health was declining, but he was determined to stay on his farm and out of residential care. His daughter was worried and torn about how best to support him.

Through Florence at Home, Bill received RN-led care that honoured his wishes and gave his daughter peace of mind.

→ Read Bill's full story

Bill was a proud farmer, aged 95, who had recently lost his wife of 70 years. Together they had worked the land, raised a family, and lived by values of hard work and independence. Bill’s wife had been his main carer, and when she passed away his health began to deteriorate quickly.

Despite this, Bill was determined to remain at home. He refused to consider residential care and, in keeping with his generation’s traditions, did not want his daughter to be responsible for his personal care. His daughter was deeply distressed, torn between respecting his wishes and worrying about his safety and wellbeing.

Through Florence at Home, Bill was able to receive the care he needed while maintaining his independence and dignity. Our RN-led team supported him with medication management, shower assistance, meal preparation, and the coordination of allied health appointments. This eased the burden on his daughter, while allowing her to remain closely involved in decisions without being placed in the uncomfortable role of caregiver.

As Bill’s health declined, Florence at Home provided end-of-life care in his home. He was able to remain surrounded by what mattered most – his daughter, his loyal dog, and the familiar environment of his farm. His wishes were respected to the very end, and he died peacefully at home, in the place he loved.

Alignment with the Strengthened Aged Care Quality Standards (2025)

StandardHow Bill’s Case Aligns
Standard 1 – The PersonBill’s independence, dignity, and personal wishes were central. He was supported to remain at home, even as his health declined, and his cultural and generational values were respected.
Standard 2 – The OrganisationFlorence at Home demonstrated responsiveness by adapting care to Bill’s specific needs, providing reliable RN-led services in a rural setting, and ensuring continuity of support after his wife’s death.
Standard 3 – Partnering with ConsumersCare decisions included Bill and his daughter. His choice to remain at home was honoured, while his daughter was supported with information and involvement without being forced into a caregiving role she felt was inappropriate.
Standard 4 – Care and ServicesA comprehensive RN-led model provided safe, effective support – medication management, showering assistance, meals, and coordination of allied health – enabling Bill to remain safely at home.
Standard 5 – The WorkforceSkilled, compassionate nursing and support staff ensured Bill received professional, respectful care, giving his daughter peace of mind that his needs were met.
Standard 6 – The EnvironmentBill was able to stay in his familiar farm environment, surrounded by the land, his dog, and his memories, reducing distress and supporting quality of life.
Standard 7 – Clinical GovernanceRisks around frailty, end-of-life needs, and caregiver strain were identified early and managed proactively through RN oversight and coordination with allied health.

Shirley's Story

Independent Living in a Rural Community

At 89, Shirley faced the prospect of leaving her great-grandparents’ home after a fall. Independent and sharp-minded, she only needed help with showering and heavier chores – but living just outside the local service boundary left her without support.

Through Florence at Home’s RN-led care, Shirley received the assistance she needed while keeping her independence.

→ Read Shirley's full story

Shirley, aged 89, is a much-loved retired rural schoolteacher who spent her life shaping young minds and being a role model in her small community. Independent, resilient, and admired, she had always managed on her own.

Recently, Shirley had a fall linked to post-polio syndrome. Although her mind remained sharp and she could still cook and manage many daily tasks, she could no longer safely shower without assistance or keep up with heavier household chores. With no family nearby to step in, the assumption was that Shirley would need to enter residential care.

The thought of leaving her home was heartbreaking. This house had belonged to her great-grandparents, and Shirley had lived there since birth. Every wall and window carried a lifetime of memory and meaning.

Living just outside the service boundary for community-based shower assistance and district nursing meant Shirley was not eligible for the help she needed. She was left in a gap – still independent in most areas of life, but unable to safely manage alone.

Through Florence at Home’s RN-led support, Shirley was able to remain in her cherished home. Assistance with showering, cleaning, and care planning filled the gaps, while her independence in cooking and managing her affairs was respected.

Shirley continues to live safely and confidently in the home that represents her heritage, her independence, and her lifelong ties to the community she helped shape.

Alignment with the Strengthened Aged Care Quality Standards (2025)

StandardHow Shirley’s Case Aligns
Standard 1 – The PersonShirley’s independence and identity were respected. Her wish to remain in the home of her great-grandparents, where she had lived her entire life, was honoured.
Standard 2 – The OrganisationFlorence at Home responded flexibly to rural service gaps, providing reliable RN-led support where government-funded services could not reach.
Standard 3 – Partnering with ConsumersCare planning centred on Shirley’s preferences, recognising her ability to manage cooking and other tasks independently while supporting her where needed.
Standard 4 – Care and ServicesRN-led services addressed her personal care, home support, and coordination needs, ensuring safe and effective care that preserved her independence.
Standard 5 – The WorkforceSkilled and compassionate staff delivered respectful support, maintaining her dignity and ensuring high-quality care tailored to her unique needs.
Standard 6 – The EnvironmentShirley was able to remain in her familiar, heritage home, reducing distress and maintaining her sense of belonging and safety.
Standard 7 – Clinical GovernanceRisks associated with post-polio syndrome, falls, and living alone were identified early and addressed proactively through RN oversight.

Bill's Story

Respecting Independence Until the End

At 95, Bill had just lost his wife of 70 years. His health was declining, but he was determined to stay on his farm and out of residential care. His daughter was worried and torn about how best to support him.

Through Florence at Home, Bill received RN-led care that honoured his wishes and gave his daughter peace of mind.

→ Read Bill's full story

Bill was a proud farmer, aged 95, who had recently lost his wife of 70 years. Together they had worked the land, raised a family, and lived by values of hard work and independence. Bill’s wife had been his main carer, and when she passed away his health began to deteriorate quickly.

Despite this, Bill was determined to remain at home. He refused to consider residential care and, in keeping with his generation’s traditions, did not want his daughter to be responsible for his personal care. His daughter was deeply distressed, torn between respecting his wishes and worrying about his safety and wellbeing.

Through Florence at Home, Bill was able to receive the care he needed while maintaining his independence and dignity. Our RN-led team supported him with medication management, shower assistance, meal preparation, and the coordination of allied health appointments. This eased the burden on his daughter, while allowing her to remain closely involved in decisions without being placed in the uncomfortable role of caregiver.

As Bill’s health declined, Florence at Home provided end-of-life care in his home. He was able to remain surrounded by what mattered most – his daughter, his loyal dog, and the familiar environment of his farm. His wishes were respected to the very end, and he died peacefully at home, in the place he loved.

Alignment with the Strengthened Aged Care Quality Standards (2025)

StandardHow Bill’s Case Aligns
Standard 1 – The PersonBill’s independence, dignity, and personal wishes were central. He was supported to remain at home, even as his health declined, and his cultural and generational values were respected.
Standard 2 – The OrganisationFlorence at Home demonstrated responsiveness by adapting care to Bill’s specific needs, providing reliable RN-led services in a rural setting, and ensuring continuity of support after his wife’s death.
Standard 3 – Partnering with ConsumersCare decisions included Bill and his daughter. His choice to remain at home was honoured, while his daughter was supported with information and involvement without being forced into a caregiving role she felt was inappropriate.
Standard 4 – Care and ServicesA comprehensive RN-led model provided safe, effective support – medication management, showering assistance, meals, and coordination of allied health – enabling Bill to remain safely at home.
Standard 5 – The WorkforceSkilled, compassionate nursing and support staff ensured Bill received professional, respectful care, giving his daughter peace of mind that his needs were met.
Standard 6 – The EnvironmentBill was able to stay in his familiar farm environment, surrounded by the land, his dog, and his memories, reducing distress and supporting quality of life.
Standard 7 – Clinical GovernanceRisks around frailty, end-of-life needs, and caregiver strain were identified early and managed proactively through RN oversight and coordination with allied health.

Shirley's Story

Independent Living in a Rural Community

At 89, Shirley faced the prospect of leaving her great-grandparents’ home after a fall. Independent and sharp-minded, she only needed help with showering and heavier chores – but living just outside the local service boundary left her without support.

Through Florence at Home’s RN-led care, Shirley received the assistance she needed while keeping her independence.

→ Read Shirley's full story

Shirley, aged 89, is a much-loved retired rural schoolteacher who spent her life shaping young minds and being a role model in her small community. Independent, resilient, and admired, she had always managed on her own.

Recently, Shirley had a fall linked to post-polio syndrome. Although her mind remained sharp and she could still cook and manage many daily tasks, she could no longer safely shower without assistance or keep up with heavier household chores. With no family nearby to step in, the assumption was that Shirley would need to enter residential care.

The thought of leaving her home was heartbreaking. This house had belonged to her great-grandparents, and Shirley had lived there since birth. Every wall and window carried a lifetime of memory and meaning.

Living just outside the service boundary for community-based shower assistance and district nursing meant Shirley was not eligible for the help she needed. She was left in a gap – still independent in most areas of life, but unable to safely manage alone.

Through Florence at Home’s RN-led support, Shirley was able to remain in her cherished home. Assistance with showering, cleaning, and care planning filled the gaps, while her independence in cooking and managing her affairs was respected.

Shirley continues to live safely and confidently in the home that represents her heritage, her independence, and her lifelong ties to the community she helped shape.

Alignment with the Strengthened Aged Care Quality Standards (2025)

StandardHow Shirley’s Case Aligns
Standard 1 – The PersonShirley’s independence and identity were respected. Her wish to remain in the home of her great-grandparents, where she had lived her entire life, was honoured.
Standard 2 – The OrganisationFlorence at Home responded flexibly to rural service gaps, providing reliable RN-led support where government-funded services could not reach.
Standard 3 – Partnering with ConsumersCare planning centred on Shirley’s preferences, recognising her ability to manage cooking and other tasks independently while supporting her where needed.
Standard 4 – Care and ServicesRN-led services addressed her personal care, home support, and coordination needs, ensuring safe and effective care that preserved her independence.
Standard 5 – The WorkforceSkilled and compassionate staff delivered respectful support, maintaining her dignity and ensuring high-quality care tailored to her unique needs.
Standard 6 – The EnvironmentShirley was able to remain in her familiar, heritage home, reducing distress and maintaining her sense of belonging and safety.
Standard 7 – Clinical GovernanceRisks associated with post-polio syndrome, falls, and living alone were identified early and addressed proactively through RN oversight.

Family Testimonials

→ Keeping Dad Happy and Comfortable at Home | Feedback from Linleigh White

When asked what Florence at Home did well, my first response is that Fiona has been invaluable. Staying at home comfortably and not having to rely on family was paramount to Dad, and this would not have been possible without Fiona.

She is friendly, professional, discreet, empathetic, knowledgeable and, above all, reliable and dependable. We can trust that Fiona will do everything possible to keep Dad at home, happy and comfortable.

She is always looking for ways to improve Dad's health and comfort, and through her care Fiona has reduced Dad's need to go to the hospital or doctor.

As a family, we could not recommend Fiona more highly.

— Linleigh White

→ Peace of Mind for Dad | Feedback from Cameron McIntyre

My father is a client, and we’ve had a fantastic experience — it makes for a lot less worry. It has made life a lot easier for my father because he can stay living at home, and it’s made my life easier as I don’t have to worry about him as much.

Nothing was too much trouble, and there’s much less stress for me knowing Dad is being professionally cared for. It also gives my father peace of mind.

I have absolutely no complaints and would highly recommend Florence at Home to anyone considering remaining in their home over a nursing home.

— Cameron McIntyre

→ A Remarkable Difference for Dad | Feedback from Kylie Boal

My overall experience with Florence at Home has been exceptional. The difference in my dad has been incredible — he is stronger and more capable living by himself.

What stood out most was the reliability of knowing someone is there every day, supporting his independence and health. It has also been wonderful having the peace of mind that comes with knowing a very knowledgeable person is looking after Dad.

Fiona has been reliable and empathetic to my dad’s needs, and I honestly believe that you could not find a more empathetic and caring person.

— Kylie Boal

→ Honouring His Wish to Stay at Home | Feedback from Carol Danny

Peter had years of hospital visits and was adamant that he would not die in hospital. Fiona made his decision come true.

She always arrived with a smile on her face and asked after me as well as Peter. She took care of Peter with such respect and dignity — he really looked forward to seeing her on each visit. If he had any problems with his treatment, she would go out of her way to solve them. Fiona almost became part of our family and has remained so to this day.

Towards the end of Peter’s life, Fiona took over my role with showering and making him comfortable, as well as taking care of his pain relief. Fiona basically gave Peter and our family his wishes — that he would die at home surrounded by his loved ones — and that gave us total peace of mind.

Florence at Home is a wonderful service and my family and I thank Fiona for her professionalism, love and support at this very sad time. She actually made it a little easier to say our farewell to the man we all deeply loved.

— Carol Danby

→ Reliable, Caring, and Compassionate | Feedback from June & John

Fiona was our Florence in Nighting Gail. She was so caring, kind, friendly, and understanding.

When asked how we would describe our overall experience, we can honestly say Fiona made everything easier. She supported me in caring for John, helped with his medication, talked with us about his treatments, and was always willing to help in any way she could.

The difference this service made was remarkable. Everything Fiona did helped us cope — she became our anchor. She took the pressure off me and made John feel comfortable. We trusted her 100%.

What stood out most were the little things that made life easier: her reliability, her empathy, and her willingness to go above and beyond. Having RN-led care at home gave us complete peace of mind, knowing someone knowledgeable was by our side.

When asked what we feel was done especially well, the answer is simple: everything. There’s no need for improvement — you are fantastic with everything you do. We can’t thank you enough for being there for us.

We highly recommend Florence at Home to anyone in need of care. From the bottom of our hearts, thank you.

— June & John

Health Professional Testimonials

→ A Trusted and Compassionate Professional | Feedback from Name Withheld

Fiona has many qualities and skills that suit her role perfectly. She is caring and compassionate while being inclusive of everyone involved in her patients’ care.

Fiona communicates exceptionally well with the health professionals supporting her patients, offering thoughtful suggestions and asking the right questions when needed. Her presence and reliability — particularly when I could not be there — have been invaluable. Knowing that such a capable nurse is involved in a patient’s care is always reassuring.

Fiona’s commitment to further study in aged and palliative care only strengthens her already outstanding service and reflects her deep dedication to her role.

Family Testimonials

→ Keeping Dad Happy and Comfortable at Home | Feedback from Linleigh White

When asked what Florence at Home did well, my first response is that Fiona has been invaluable. Staying at home comfortably and not having to rely on family was paramount to Dad, and this would not have been possible without Fiona.

She is friendly, professional, discreet, empathetic, knowledgeable and, above all, reliable and dependable. We can trust that Fiona will do everything possible to keep Dad at home, happy and comfortable.

She is always looking for ways to improve Dad's health and comfort, and through her care Fiona has reduced Dad's need to go to the hospital or doctor.

As a family, we could not recommend Fiona more highly.

— Linleigh White

→ Peace of Mind for Dad | Feedback from Cameron McIntyre

My father is a client, and we’ve had a fantastic experience — it makes for a lot less worry. It has made life a lot easier for my father because he can stay living at home, and it’s made my life easier as I don’t have to worry about him as much.

Nothing was too much trouble, and there’s much less stress for me knowing Dad is being professionally cared for. It also gives my father peace of mind.

I have absolutely no complaints and would highly recommend Florence at Home to anyone considering remaining in their home over a nursing home.

— Cameron McIntyre

→ A Remarkable Difference for Dad | Feedback from Kylie Boal

My overall experience with Florence at Home has been exceptional. The difference in my dad has been incredible — he is stronger and more capable living by himself.

What stood out most was the reliability of knowing someone is there every day, supporting his independence and health. It has also been wonderful having the peace of mind that comes with knowing a very knowledgeable person is looking after Dad.

Fiona has been reliable and empathetic to my dad’s needs, and I honestly believe that you could not find a more empathetic and caring person.

— Kylie Boal

→ Honouring His Wish to Stay at Home | Feedback from Carol Danny

Peter had years of hospital visits and was adamant that he would not die in hospital. Fiona made his decision come true.

She always arrived with a smile on her face and asked after me as well as Peter. She took care of Peter with such respect and dignity — he really looked forward to seeing her on each visit. If he had any problems with his treatment, she would go out of her way to solve them. Fiona almost became part of our family and has remained so to this day.

Towards the end of Peter’s life, Fiona took over my role with showering and making him comfortable, as well as taking care of his pain relief. Fiona basically gave Peter and our family his wishes — that he would die at home surrounded by his loved ones — and that gave us total peace of mind.

Florence at Home is a wonderful service and my family and I thank Fiona for her professionalism, love and support at this very sad time. She actually made it a little easier to say our farewell to the man we all deeply loved.

— Carol Danby

→ Reliable, Caring, and Compassionate | Feedback from June & John

Fiona was our Florence in Nighting Gail. She was so caring, kind, friendly, and understanding.

When asked how we would describe our overall experience, we can honestly say Fiona made everything easier. She supported me in caring for John, helped with his medication, talked with us about his treatments, and was always willing to help in any way she could.

The difference this service made was remarkable. Everything Fiona did helped us cope — she became our anchor. She took the pressure off me and made John feel comfortable. We trusted her 100%.

What stood out most were the little things that made life easier: her reliability, her empathy, and her willingness to go above and beyond. Having RN-led care at home gave us complete peace of mind, knowing someone knowledgeable was by our side.

When asked what we feel was done especially well, the answer is simple: everything. There’s no need for improvement — you are fantastic with everything you do. We can’t thank you enough for being there for us.

We highly recommend Florence at Home to anyone in need of care. From the bottom of our hearts, thank you.

— June & John

Health Professional Testimonials

→ A Trusted and Compassionate Professional | Feedback from Name Withheld

Fiona has many qualities and skills that suit her role perfectly. She is caring and compassionate while being inclusive of everyone involved in her patients’ care.

Fiona communicates exceptionally well with the health professionals supporting her patients, offering thoughtful suggestions and asking the right questions when needed. Her presence and reliability — particularly when I could not be there — have been invaluable. Knowing that such a capable nurse is involved in a patient’s care is always reassuring.

Fiona’s commitment to further study in aged and palliative care only strengthens her already outstanding service and reflects her deep dedication to her role.

Florence at Home floral heart nursing logo

Our Mission

RN-led in-home aged care, palliative care and end-of-life support delivered at home across Portland and the surrounding districts of South West Victoria.

Our trusted multidisciplinary team provides holistic, personalised and dignified care, helping families keep loved ones safe, comfortable and connected.

Where we Travel

Aged care: within 30 minutes of Portland, Vic

Palliative and end-of-life care: within 1.5–2 hours of Portland, Vic

Get Started

→ In-Home Palliative &
End-of-Life Care

→ In-Home Aged Care

→ GP Referral – secure form

→ How it works

Find us on → Facebook

Trust & Compliance

ABN: 35 139 055 819

AHPRA Registration: NMW0001796044

Indemnity: Professional Indemnity & Public Liability through Vero Insurance (LPS/024932055/37367)

Provider Number: Currently processing

Qualifications: Bachelor of Nursing, Graduate Certificate in Palliative Care. Ongoing study in Geriatric Medicine (Professional Certificate)

→ Privacy Policy

→ Commitment to Care Standards

Start the Conversation

Have questions or need support?
Call us on 0468 387 928 or email office@florenceathome.com.au.

We’ll be here when you need us.

Acknowledgement

We acknowledge the Gunditjmara People as the Traditional Owners of the land on which we live and work in Portland.

We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.

Florence at Home floral heart nursing logo

Our Mission

RN-led in-home aged care, palliative care and end-of-life support delivered at home across Portland and the surrounding districts of South West Victoria.

Our trusted multidisciplinary team provides holistic, personalised and dignified care, helping families keep loved ones safe, comfortable and connected.

Where we Travel

Aged care: within 30 minutes of Portland, Vic

Palliative and end-of-life care: within 1.5–2 hours of Portland, Vic

Find us on → Facebook

Acknowledgement

We acknowledge the Gunditjmara People as the Traditional Owners of the land on which we live and work in Portland.

We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.

Start the Conversation

Have questions or need support?
Call us on 0468 387 928 or email office@florenceathome.com.au.

We’ll be here when you need us.

Get Started

→ In-Home Palliative &
End-of-Life Care

→ In-Home Aged Care

→ GP Referral – secure form

→ How it works

Trust & Compliance

ABN: 35 139 055 819

AHPRA Registration: NMW0001796044

Indemnity: Professional Indemnity & Public Liability through Vero Insurance (LPS/024932055/37367)

Provider Number: Currently processing

Qualifications: Bachelor of Nursing, Graduate Certificate in Palliative Care. Ongoing study in Geriatric Medicine (Professional Certificate)

→ Privacy Policy

→ Commitment to Care Standards

Florence at Home floral heart nursing logo

Our Mission

RN-led in-home aged care, palliative care and end-of-life support delivered at home across Portland and the surrounding districts of South West Victoria.

Our trusted multidisciplinary team provides holistic, personalised and dignified care, helping families keep loved ones safe, comfortable and connected.

Get Started

→ In-Home Palliative &
End-of-Life Care

→ In-Home Aged Care

→ GP Referral – secure form

→ How it works

Start the Conversation

Have questions or need support?
Call us on 0468 387 928 or email office@florenceathome.com.au.

We’ll be here when you need us.

Find us on → Facebook

Where we Travel

Aged care: within 30 minutes of Portland, Vic

Palliative and end-of-life care: within 1.5–2 hours of Portland, Vic

Trust & Compliance

ABN: 35 139 055 819

AHPRA Registration: NMW0001796044

Indemnity: Professional Indemnity & Public Liability through Vero Insurance (LPS/024932055/37367)

Provider Number: Currently processing

Qualifications: Bachelor of Nursing, Graduate Certificate in Palliative Care. Ongoing study in Geriatric Medicine (Professional Certificate)

→ Privacy Policy

→ Commitment to Care Standards

Acknowledgement

We acknowledge the Gunditjmara People as the Traditional Owners of the land on which we live and work in Portland.

We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.

© 2025 Florence at Home | Photography by Tahnee Lyons Photography. With thanks to the individuals who kindly took part.