Care with Heart
Florence at Home puts choice back into the heart of aged and palliative care — because every journey deserves to finish where it began: at home. Guided by the principles of Florence Nightingale, we bring a compassionate, holistic approach back to nursing: care that values dignity, safety, and connection.
Founded by Fiona Antony, a highly experienced nurse with over 13 years in palliative and community nursing care, our service exists to fill the gap in after-hours and in-home specialist support across Portland and the surrounding region.
Every visit is built on trust, respect, and the belief that health care should meet people where they are — both physically and emotionally.
How We Can Help
At Florence at Home, we provide care under the Australian Government’s new Aged Care Support at Home model, we align across Categories 1–5. This program is designed to help Australians aged 65 and over live safely, comfortably and with dignity at home. We also recognise that younger people may need specialist care. For this reason, we offer palliative and end-of-life support for those under 65. We directly provide:
Nursing & Clinical Care
Specialist in-home nursing and health support tailored to individual needs, from routine monitoring to more complex care.
Palliative & End-of-Life Care
Gentle, dignified care that honours each person’s wishes and supports families with compassion and respect during difficult times.
Personal Care Assistance
Practical, respectful help with daily routines such as hygiene, mobility, and wellbeing, allowing you to feel safe and comfortable at home.
Medication Management
Safe administration, monitoring and education around prescribed medicines, helping to reduce risks and ensure peace of mind.
After-Hours Support
Flexible nursing care and guidance available outside of standard hours, because health needs don’t always follow a schedule.
Advance Care Planning
Clear, supportive guidance to document your wishes and choices, ensuring your voice is heard now and in the future.
Trusted Partners in Care
At Florence at Home, we know the best care is never delivered by one person alone. With an RN guiding your journey, we draw on a multidisciplinary team of trusted professionals to provide support that is safe, connected and truly holistic.
From physiotherapists and dietitians to transport services and community groups that foster social connection, we bring the right people together so you can feel confident, supported and independent at home.
Find the care that’s right for you:
How We Can Help
At Florence at Home, we provide care under the Australian Government’s new Aged Care Support at Home model, we align across Categories 1–5. This program is designed to help Australians aged 65 and over live safely, comfortably and with dignity at home.
We also recognise that younger people may need specialist care. For this reason, we offer palliative and end-of-life support for those under 65. We directly provide:
Nursing & Clinical Care
Specialist in-home nursing and health support tailored to individual needs, from routine monitoring to more complex care.
Palliative & End-of-Life Care
Gentle, dignified care that honours each person’s wishes and supports families with compassion and respect during difficult times.
Personal Care Assistance
Practical, respectful help with daily routines such as hygiene, mobility, and wellbeing, allowing you to feel safe and comfortable at home.
Medication Management
Safe administration, monitoring and education around prescribed medicines, helping to reduce risks and ensure peace of mind.
After-Hours Support
Flexible nursing care and guidance available outside of standard hours, because health needs don’t always follow a schedule.
Advance Care Planning
Clear, supportive guidance to document your wishes and choices, ensuring your voice is heard now and in the future.
Trusted Partners in Care
At Florence at Home, we know the best care is never delivered by one person alone. With an RN guiding your journey, we draw on a multidisciplinary team of trusted professionals to provide support that is safe, connected and truly holistic.
From physiotherapists and dietitians to transport services and community groups that foster social connection, we bring the right people together so you can feel confident, supported and independent at home.
Find the care that’s right for you:
How We
Can Help
At Florence at Home, we provide care under the Australian Government’s new Aged Care Support at Home model, we align across Categories 1–5. This program is designed to help Australians aged 65 and over live safely, comfortably and with dignity at home.
We also recognise that younger people may need specialist care. For this reason, we offer palliative and end-of-life support for those under 65. We directly provide:
Nursing & Clinical Care
Specialist in-home nursing and health support tailored to individual needs, from routine monitoring to more complex care.
Palliative & End-of-Life Care
Gentle, dignified care that honours each person’s wishes and supports families with compassion and respect during difficult times.
Personal Care Assistance
Practical, respectful help with daily routines such as hygiene, mobility, and wellbeing, allowing you to feel safe and comfortable at home.
Medication Management
Safe administration, monitoring and education around prescribed medicines, helping to reduce risks and ensure peace of mind.
After-Hours Support
Flexible nursing care and guidance available outside of standard hours, because health needs don’t always follow a schedule.
Advance Care Planning
Clear, supportive guidance to document your wishes and choices, ensuring your voice is heard now and in the future.
Trusted Partners in Care
At Florence at Home, we know the best care is never delivered by one person alone. With an RN guiding your journey, we draw on a multidisciplinary team of trusted professionals to provide support that is safe, connected and truly holistic.
From physiotherapists and dietitians to transport services and community groups that foster social connection, we bring the right people together so you can feel confident, supported and independent at home.
Find the care that’s right for you:
care services.
Behind Every Number is a Family’s Story
Behind every statistic is a family doing their best to keep a loved one safe, comfortable and connected. Too often, older Australians face long delays, preventable risks, and the loss of independence when forced to leave their homes.
At Florence at Home, we provide a different path. With a registered nurse leading the care, we focus on practical solutions that reduce risks like falls, ease the pressure of waiting for services, and honour each person’s wish to remain at home.
Our mission is simple: to help families feel supported and to give older Australians the dignity, safety and choice they deserve — right where they belong.
How it Works
Every family’s journey looks a little different, but the steps to receiving care don’t need to feel overwhelming. At Florence at Home, we guide you through the process so support arrives with ease and compassion.
Applying early matters — the My Aged Care process can take several weeks (1–2 weeks for the first call, 2–8 weeks for an assessment, and another 2–6 weeks for approval), and can be longer depending on demand and waiting lists. Starting sooner gives you the best chance of having care in place when you need it most.
For Australians 65 and over
Government-funded in-home aged care starts with a My Aged Care referral. Once you’ve been referred, we make the journey simple:
- Access: A registered nurse takes the time to understand your health needs, daily routines and personal wishes.
- Plan: Together, we design a care plan that aligns with the government’s Support at Home categories.
- Care: Our nurses bring that plan to life, providing safe and compassionate support in the comfort of your home.
- Support: We coordinate additional services such as meals, transport and allied health, so your care feels seamless and complete.
For those under 65
For individuals under 65, or when timely access to My Aged Care is not possible, Florence at Home offers private palliative and end-of-life care. Services can be accessed directly, with support commencing immediately.
Planning Ahead Matters
Be Ready with a My Aged Care Referral
Right now, more than 121,000 older Australians are waiting just for assessments through My Aged Care (The Australian, 2025). With wait times so long, being prepared matters.
How to apply:
-
Online — visit the My Aged Care website and complete the online application form.
-
By phone — call 1800 200 422 to speak with the My Aged Care contact centre.
-
Through your GP — your doctor or healthcare professional can submit a referral on your behalf.
Once approved, you’ll receive a referral code. Having this in place means your support can begin when you need it, not months later.
Advance Care Planning
Planning ahead is one of the greatest gifts you can give yourself and your family. Advance Care Planning is not just paperwork — it’s a way of making sure your wishes are heard and respected, even if there comes a time when you can’t speak for yourself.
It’s about more than medical decisions — it’s about recording your values, preferences and goals for care, and giving your loved ones clear guidance so they don’t have to make difficult choices alone. Having these conversations early, and putting your wishes in writing, provides peace of mind for you and reassurance for those who care about you most.
Planning Ahead Matters
Be Ready with a My Aged Care Referral
Right now, more than 121,000 older Australians are waiting just for assessments through My Aged Care (The Australian, 2025). With wait times so long, being prepared matters.
How to apply:
-
Online — visit the My Aged Care website and complete the online application form.
-
By phone — call 1800 200 422 to speak with the My Aged Care contact centre.
-
Through your GP — your doctor or healthcare professional can submit a referral on your behalf.
Once approved, you’ll receive a referral code. Having this in place means your support can begin when you need it, not months later.
Advance Care Planning
Planning ahead is one of the greatest gifts you can give yourself and your family. Advance Care Planning is not just paperwork — it’s a way of making sure your wishes are heard and respected, even if there comes a time when you can’t speak for yourself.
It’s about more than medical decisions — it’s about recording your values, preferences and goals for care, and giving your loved ones clear guidance so they don’t have to make difficult choices alone.
Having these conversations early, and putting your wishes in writing, provides peace of mind for you and reassurance for those who care about you most.
Journeys We’ve
Walked Together
Every family’s needs are unique, and no two journeys look the same. That’s why we share both case studies and testimonials — so you can see how care works in practice and also hear directly from the people we’ve walked alongside.
Our case studies outline real-life situations and how support was tailored to meet each person’s needs, while testimonials give voice to clients and families in their own words. Together, they offer an honest picture of the difference compassionate, RN-led care can make at home.
Honouring Our Founding Funding Supporter
Florence at Home proudly acknowledges The Honourable Rosemary Varty as a Founding Funding Supporter. Her generosity and enduring commitment to the wellbeing of older Australians have played an important role in helping us create compassionate, person-centred care in the home.
We are deeply grateful for her belief in our mission and her lasting contribution to the Florence at Home community.
Honouring Our Founding Funding Supporter
Florence at Home proudly acknowledges The Honourable Rosemary Varty as a Founding Funding Supporter. Her generosity and enduring commitment to the wellbeing of older Australians have played an important role in helping us create compassionate, person-centred care in the home.
We are deeply grateful for her belief in our mission and her lasting contribution to the Florence at Home community.
Our Mission
RN-led in-home aged care, palliative care and end-of-life support delivered at home across Portland and the surrounding districts of South West Victoria.
Our trusted multidisciplinary team provides holistic, personalised and dignified care, helping families keep loved ones safe, comfortable and connected.
Where we Travel
Aged care: within 30 minutes of Portland, Vic
Palliative and end-of-life care: within 1.5–2 hours of Portland, Vic
Find us on → Facebook
Trust & Compliance
ABN: 35 139 055 819
AHPRA Registration: NMW0001796044
Indemnity: Professional Indemnity & Public Liability through Vero Insurance (LPS/024932055/37367)
Provider Number: Currently processing
Qualifications: Bachelor of Nursing, Graduate Certificate in Palliative Care. Ongoing study in Geriatric Medicine (Professional Certificate)
Start the Conversation
Have questions or need support?
Call us on 0468 387 928 or email office@florenceathome.com.au.
We’ll be here when you need us.
Acknowledgement
We acknowledge the Gunditjmara People as the Traditional Owners of the land on which we live and work in Portland.
We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
Our Mission
RN-led in-home aged care, palliative care and end-of-life support delivered at home across Portland and the surrounding districts of South West Victoria.
Our trusted multidisciplinary team provides holistic, personalised and dignified care, helping families keep loved ones safe, comfortable and connected.
Where we Travel
Aged care: within 30 minutes of Portland, Vic
Palliative and end-of-life care: within 1.5–2 hours of Portland, Vic
Find us on → Facebook
Acknowledgement
We acknowledge the Gunditjmara People as the Traditional Owners of the land on which we live and work in Portland.
We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
Start the Conversation
Have questions or need support?
Call us on 0468 387 928 or email office@florenceathome.com.au.
We’ll be here when you need us.
Get Started
Trust & Compliance
ABN: 35 139 055 819
AHPRA Registration: NMW0001796044
Indemnity: Professional Indemnity & Public Liability through Vero Insurance (LPS/024932055/37367)
Provider Number: Currently processing
Qualifications: Bachelor of Nursing, Graduate Certificate in Palliative Care. Ongoing study in Geriatric Medicine (Professional Certificate)
Our Mission
RN-led in-home aged care, palliative care and end-of-life support delivered at home across Portland and the surrounding districts of South West Victoria.
Our trusted multidisciplinary team provides holistic, personalised and dignified care, helping families keep loved ones safe, comfortable and connected.
Get Started
Start the Conversation
Have questions or need support?
Call us on 0468 387 928 or email office@florenceathome.com.au.
We’ll be here when you need us.
Find us on → Facebook
Where we Travel
Aged care: within 30 minutes of Portland, Vic
Palliative and end-of-life care: within 1.5–2 hours of Portland, Vic
Trust & Compliance
ABN: 35 139 055 819
AHPRA Registration: NMW0001796044
Indemnity: Professional Indemnity & Public Liability through Vero Insurance (LPS/024932055/37367)
Provider Number: Currently processing
Qualifications: Bachelor of Nursing, Graduate Certificate in Palliative Care. Ongoing study in Geriatric Medicine (Professional Certificate)
Acknowledgement
We acknowledge the Gunditjmara People as the Traditional Owners of the land on which we live and work in Portland.
We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.